How do I report a technical issue or bug?

If something isn’t working as expected in your Jurnii workspace, we want to hear about it — and fix it fast.

You can report bugs, performance issues, or platform glitches directly to our support team.

Fastest way: Contact support

Email us at support@jurnii.io with the subject line:
“Technical Issue – [Brief Description]”
e.g. “Technical Issue – Report not generating for competitor URL”

What to include in your message:

To help us troubleshoot quickly, please include:

• A short summary of the issue

• Steps to reproduce the problem

• Affected page or feature (e.g. Competitor Benchmark tab, Report View)

• Any error messages or screenshots

• Your browser and device (e.g. Chrome on Mac, Safari on iPhone)

• Your workspace name or account email

The more detail you provide, the faster we can resolve it.

Response time

We aim to respond to technical support queries within 1 business day, with priority given to high-impact issues.

Not sure if it's a bug?

If you’re unsure whether something is broken or working as designed, that’s okay — send it through anyway.
We’ll take a look and confirm what’s going on.

In-app chat (for urgent issues)

During business hours, you can also use the in-app chat widget to report issues directly from your workspace. Just click the chat icon in the bottom corner and let us know what's happening.

Thank you for helping us improve Jurnii — every report helps us make the platform better for everyone.