<p>We're here to help — whether you're running into an issue, have a question about your report, or just need some guidance on getting started.</p><h2 id="q33tt1fw56q" data-toc-id="q33tt1fw56q">Email Support</h2><p>You can reach our support team directly at <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="mailto:support@jurnii.io"><strong>hello@jurnii.io</strong></a><br>We aim to respond within <strong>1 business day</strong>, and typically much faster.</p><p>When emailing, it helps to include:</p><ul><li><p>A brief summary of your issue</p></li><li><p>Your account email or workspace name</p></li><li><p>Any relevant screenshots or report URLs</p></li></ul><h2 id="5687o5rfeyp" data-toc-id="5687o5rfeyp">Support Hours</h2><p>Our team is available Monday to Friday, 9:00 AM – 6:00 PM (GMT).</p><h2 id="3e1l6aayez7" data-toc-id="3e1l6aayez7">Self-Service Help</h2><p>Before reaching out, you may find the answer faster in our <a target="_blank" rel="noopener" class="decorated-link link" href="#">Help Center</a>— where we cover:</p><ul><li><p>How to get started</p></li><li><p>Scoring methodology</p></li><li><p>Account &amp; billing</p></li><li><p>Troubleshooting common issues</p></li></ul><div data-type="horizontalRule"><hr></div><p>If you're still stuck or something doesn’t feel right, don't hesitate to reach out.<br>We’ll make it right — fast.</p>

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Learn who we are, how we work, and how to get in touch. This section covers our mission, leadership, data practices, and support options — so you know exactly who you’re partnering with.

About Jurnii

Who is Jurnii?

What industries do Jurnii support?

I am interested in partnering with Jurnii

Hit a snag? Find quick resolutions for common issues like report generation errors, data discrepancies, or account access problems. Clear guidance to help you get back on track, fast.

Troubleshooting & Common Issues

How do I report a technical issue or bug?

What is "invalid score" showing in my reports?

I am unable to log in to my account

Everything you need to manage your Jurnii account. From user roles and passwords to workspace settings and data privacy — this section helps you stay secure and in control.

Account & Access Management

How do I create a Jurnii account?

How can i reset my password or recover access?

Can I add teammates or collaborators to my workspace?

Get clear on what’s included, how billing works, and what plan fits your needs. We cover subscription tiers, trials, invoicing, and everything you need to manage your Jurnii account with confidence.

Plans, Pricing & Billing

What plans does Jurnii offer?

How does Jurnii's pricing work?

Can I upgrade or downgrade my plan?

Do you offer custom plans for agencies or large teams?

Jurnii 360 helps you stay ahead of your competition’s campaigns. Learn how to track offers, benchmark promotions, and receive real-time market alerts — all in one unified dashboard built for commercial, and marketing teams.

Jurnii 360 - Features & Functionality

How does Jurnii 360 work?

How does the competitor promotional benchmarking work?

Explore what’s possible with Jurnii UX. From automated UX benchmarking to journey mapping and insight tracking, this section covers the key features of our platform — and how to get the most from them.

Jurnii UX - Features & Functionality

How does Jurnii UX work?

What is the Jurnii Score and how is it calculated?

What are the categories analysed?

How does the Competitor Benchmarking work?

What recommendations does Jurnii UX provide?

Does Jurnii track improvements over time?

New to Jurnii? Start here. Learn what the platform does, who it’s built for, and how to set up your first benchmarking report in minutes — no code, no complexity. Perfect for first-time users and teams onboarding at scale.